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Last updated on: April 15, 2026
By engaging Mori Web Studios, or any of its subsidiaries, affiliates, contractors, team members, or representatives (collectively, “Mori,” “we,” “us,” or “our”) for website design services (“Website Services”), website hosting (“Hosting Services”), search engine optimization services (“SEO Services”), website care and maintenance services including MoriGrowthCare™ (“GrowthCare Services”), technical support services (“Support Services”), branding, strategy, consulting, or any other services offered by Mori (each a “Service” or collectively, the “Services”), you agree to be bound by the following Terms of Service (“Terms”).
Any new features, tools, systems, support structures, plans, care programs, or service offerings added to the current Services shall also be subject to these Terms. Mori reserves the right to update, revise, or replace any part of these Terms by posting updates to our website. It is your responsibility to review these Terms periodically for changes. Continued use of our Services following the posting of any changes constitutes acceptance of those changes.
You must read, agree with, and accept all of the terms and conditions contained in these Terms of Service before becoming a client or customer of Mori (“Client,” “you,” or “your”).
Please read these Terms carefully. By using our Services, you agree to these Terms in full.
You must be at least eighteen (18) years old, or the age of majority in the jurisdiction in which you reside or from which you use the Services, to enter into a service relationship with Mori.
To access and use the Services, you may be required to provide your full legal name, business name, physical address, phone number, valid email address, billing information, and any other information requested by Mori as necessary to establish and maintain your client account, project, hosting environment, support plan, or other Services.
You acknowledge and agree that Mori may use the email address and other contact information you provide as the primary method of communication for project updates, billing notices, support communications, legal notices, service announcements, and other account-related matters.
You are responsible for maintaining the confidentiality and security of all credentials associated with your Services, including hosting logins, website admin credentials, domain registrars, email access, third-party platform accounts, API keys, and any other access credentials related to your project or account. Mori shall not be liable for any loss, damage, disruption, or unauthorized activity resulting from your failure to adequately secure such access.
You are solely responsible for all data, content, images, graphics, videos, written copy, code, files, login credentials, documents, trademarks, downloadable materials, and any other information or materials uploaded, submitted, transferred, displayed, or otherwise made available to Mori in connection with your Services (“Client Materials”).
The specific Services, project phases, deliverables, timelines, billing terms, and pricing applicable to your engagement with Mori shall be defined in a proposal, agreement, scope of work, invoice, estimate, onboarding document, service plan, or other written communication approved by both parties before work begins. Verbal discussions, informal communications, or undocumented requests shall not modify scope, pricing, or obligations unless confirmed in writing.
A breach or violation of any provision of these Terms, as determined by Mori in its reasonable discretion, may result in suspension, restriction, or immediate termination of one or more Services.
The individual or business entity engaging Mori for Services shall be deemed the contracting party and account owner (“Account Owner”) for purposes of these Terms. If you are entering into these Terms on behalf of a company, employer, nonprofit, agency, or other entity, you represent and warrant that you have full authority to bind that entity to these Terms.
Unless otherwise specified in writing:
If Mori purchases, registers, renews, or manages a domain name on your behalf, domain registration and related fees may be set to automatically renew annually or on another recurring basis so long as your account remains active and in good standing. You acknowledge that it is your responsibility to request deactivation of domain auto-renewal in writing if you do not wish the domain to renew.
If you choose to manage your own domain name or registrar account, you acknowledge and agree that you are solely responsible for:
Mori shall have no duty to monitor, renew, maintain, or recover any domain name that is not directly managed through Mori.
If Mori manages your domain on your behalf, Mori will use commercially reasonable efforts to maintain registration and renewals in a timely manner, provided that:
You remain ultimately responsible for maintaining accurate contact information, billing information, and responding to any registrar or verification requests requiring your direct action.
You expressly acknowledge and agree that Mori shall not be liable for any claims, damages, losses, costs, expenses, liabilities, or disruptions arising from or related to a domain name expiring, being suspended, being lost, failing to renew, being transferred, or otherwise becoming unavailable for any reason, whether managed by Mori or by you. This includes, without limitation:
If you purchase Hosting Services through Mori, hosting services and related infrastructure fees may renew automatically on a monthly, quarterly, or annual basis unless canceled in accordance with these Terms.
Where Mori provisions hosting accounts, website environments, or related service platforms, Mori may maintain administrative or technical access for purposes of setup, support, maintenance, security, or account continuity. Such access does not transfer ownership of your business, brand, or content to Mori.
Support Services are provided only to active, paying Clients and only through the communication channels designated by Mori, which may include email, scheduled calls, client portal systems, approved messaging systems, visual feedback tools, or meetings.
Mori will not materially alter an agreed scope of work without prior written approval from the Client. Any requested additions, revisions, enhancements, or modifications outside the agreed scope may require a change order, revised estimate, updated timeline, or additional invoice. Revision limits, included update time, and out-of-scope billing rates (including hourly rates) shall be defined in the applicable proposal or Client Services Agreement. Any work exceeding agreed limits may be billed at standard or agreed rates.
Mori will use reasonable diligence to meet project schedules and milestones. However, the Client understands and agrees that project timelines are dependent upon timely communication, approvals, content delivery, feedback, revisions, third-party access, and decision-making by the Client. Delays caused by the Client, third-party vendors, domain issues, access issues, hosting issues, or force majeure events may extend timelines accordingly.
You acknowledge that you are responsible for providing all required copy, media, documentation, credentials, approvals, and materials needed for project completion unless content creation is expressly included in writing.
You are responsible for reviewing and approving all content, designs, layouts, call-to-actions, forms, configurations, and other project deliverables prior to launch. Mori is not responsible for errors that were visible and not identified by the Client during the review process.
Unless otherwise stated in writing, the launch of the website to a live domain, written approval of final deliverables, or final payment, whichever occurs first, shall constitute final acceptance of the project deliverables. Acceptance shall not be unreasonably withheld or delayed. Any revisions, updates, or changes requested thereafter may be billed at Mori’s standard hourly or project rates. If the Client fails to provide feedback within a reasonable timeframe, approval timelines, including automatic acceptance, may be governed by the applicable Client Services Agreement.
If your plan, scope, or support arrangement includes a limited amount of support or update time, any work exceeding the included amount may be billed separately at Mori’s standard rates unless otherwise agreed in writing.
Recurring fees may include hosting, maintenance, monitoring, backups, uptime monitoring, plugin and theme updates, technical support, care plans, security monitoring, DNS assistance, email management assistance, reporting, SEO work, or other services expressly defined as recurring under your selected plan. Website redesigns, large content uploads, new features, advanced design changes, development requests, emergency troubleshooting, and project-based work are excluded unless expressly included in writing.
Clients enrolled in MoriGrowthCare™ or other recurring support plans may receive priority access to Mori’s team for communication, coordination, and scheduling. Priority access does not mean unlimited support, unlimited development, or unlimited design work unless explicitly stated in writing.
Mori does not guarantee any specific outcome from website, SEO, strategy, branding, marketing, content, care plan, or other Services, including but not limited to:
These Terms shall be governed by and construed in accordance with the laws of the State of New York and the applicable laws of the United States, without regard to conflict of laws principles.
You agree that any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in New York, unless otherwise required by applicable law.
You may not use the Services for any unlawful, fraudulent, harmful, infringing, abusive, or unauthorized purpose. You agree to comply with all applicable federal, state, local, and international laws and regulations in connection with your use of the Services and operation of your website.
You agree not to reproduce, duplicate, copy, sell, resell, sublicense, exploit, or commercially misuse any portion of Mori’s Services, systems, workflows, deliverables, or access without Mori’s prior written consent.
You may not use Mori Web Studios, MoriGrowthCare™, Mori Client Portal™, Mori Visual Feedback™, or any related branding, marks, slogans, trade names, or confusingly similar names, domains, or identifiers without express written permission.
You understand that website and internet-based services may involve transmissions over various networks and changes to conform to technical requirements of connected systems or devices. You acknowledge that data may not always be encrypted unless expressly stated.
Mori strongly recommends the use of SSL certificates and secure configurations in accordance with modern web best practices. Mori is not responsible for the consequences of a Client declining recommended security measures.
Questions about these Terms should be sent to the email address designated by Mori for support or legal inquiries.
Mori reserves the right to modify, suspend, or terminate Services at any time for operational, legal, technical, reputational, or business reasons, subject to applicable law and any active written agreement.
Mori reserves the right to decline Services to any actual or prospective Client for any lawful reason, including if a project, request, industry, communication style, or business activity conflicts with Mori’s values, standards, capacity, or operational policies.
Mori may, but is not obligated to, remove, reject, disable, or refuse materials that, in Mori’s reasonable judgment, violate these Terms, create legal exposure, pose security risks, contain harmful code, or conflict with Mori’s standards.
Verbal abuse, written abuse, harassment, intimidation, threats, extortion, or hostile behavior directed toward Mori team members, contractors, or representatives may result in immediate suspension or termination of Services.
Mori is not obligated to pre-screen Client Materials, though Mori may review them as needed to provide Services.
Mori may provide Services to businesses in similar industries, overlapping markets, or competing geographic areas unless otherwise agreed in writing. Nothing in these Terms grants the Client exclusivity.
If a dispute arises concerning account, website, domain, hosting, or content ownership, Mori reserves the right to request documentation to verify ownership, including business registration records, government ID, invoices, card verification, contracts, or other proof.
If Mori cannot reasonably determine the rightful owner of an account, domain-connected property, or website asset, Mori may temporarily suspend access or action on the disputed property until the matter is resolved.
To the fullest extent permitted by law, Mori shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including, without limitation, damages for loss of profits, loss of revenue, loss of goodwill, loss of opportunity, data loss, business interruption, reputational harm, tax liabilities, platform suspension, or other intangible losses arising out of or relating to the Services.
In no event shall Mori or its vendors, contractors, software providers, or partners be liable for lost profits or any special, incidental, indirect, or consequential damages arising out of or in connection with your website, your use of the Services, or these Terms, however caused, even if Mori has been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Mori and its owners, affiliates, team members, contractors, licensors, vendors, and representatives from and against any claims, demands, liabilities, losses, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.
Mori does not warrant that the Services will be uninterrupted, timely, secure, or error-free.
Mori does not warrant that the results obtained from the use of the Services will be accurate, complete, or reliable.
Mori does not warrant that the Services, deliverables, recommendations, strategies, or third-party tools will meet all of your expectations or business goals.
To the fullest extent permitted by law, Mori’s total aggregate liability for any claim arising out of or relating to the Services shall not exceed the total fees paid by the Client for the specific Services giving rise to the claim, unless otherwise stated in a written agreement.
Mori uses commercially reasonable security measures and operational practices intended to reduce the risk of malware, unauthorized access, and vulnerabilities. However, no website, hosting environment, software platform, plugin, theme, API, network, or internet-connected system can be guaranteed fully secure.
You acknowledge that website security is an ongoing process and that vulnerabilities, exploits, and threats constantly evolve. Mori’s Services are intended to reduce risk, not eliminate it.
Websites frequently depend on third-party software and infrastructure, including but not limited to:
Mori is not responsible for failures, vulnerabilities, outages, incompatibilities, security incidents, or changes originating from third-party platforms or tools.
You agree to:
Mori is not liable for security incidents caused in whole or in part by Client actions, negligence, third-party actions, or unauthorized modifications.
If a security incident is suspected or confirmed, Mori may take reasonable action to investigate, isolate, remediate, recover, or stabilize the website or environment. Such work may be billable unless expressly covered under an active service or care agreement.
To the fullest extent permitted by law, Mori shall not be liable for losses or damages arising out of:
While Mori may provide backup-related services, you remain ultimately responsible for maintaining independent copies of critical business data unless otherwise expressly stated in writing.
The failure of Mori to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any proposal, scope of work, invoice, recurring service plan, Client Services Agreement, and documents expressly incorporated by reference, constitute the entire agreement between you and Mori regarding the Services and supersede prior discussions, communications, proposals, or understandings related to the same subject matter.
In the event of any conflict between these Terms and a Client Services Agreement, the Client Services Agreement shall control with respect to project-specific terms.
Mori operates as an independent contractor and not as an employee, partner, joint venture, or legal representative of the Client. Nothing in these Terms shall be interpreted as creating any form of partnership, agency, or employment relationship.
You may request removal, transfer, offboarding, or cancellation of your website or hosting services by contacting Mori in writing and completing any required offboarding steps.
By providing Client Materials to Mori, you grant Mori a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, adapt, store, and transmit such Client Materials solely as necessary to provide the Services.
You retain ownership of your Client Materials, subject to the rights granted to Mori to provide the Services.
If your website is public, you acknowledge that materials you choose to publish publicly may be viewed, copied, cached, indexed, archived, or otherwise accessed by third parties, search engines, and users of the internet.
Mori will not knowingly disclose your confidential information to third parties except:
Confidential information does not include information that:
Unless otherwise agreed in writing, Mori may display completed projects, website screenshots, project descriptions, branding assets, campaign examples, and related non-confidential work product in Mori’s portfolio, case studies, social media, proposals, awards submissions, presentations, and marketing materials.
You agree to pay all fees applicable to your project, recurring Services, support requests, care plans, hosting, licenses, domains, software subscriptions, consulting, and any other approved Services provided by Mori.
Where a website or service requires paid third-party tools, plugins, themes, extensions, software, APIs, or platform subscriptions to function properly, such fees may be your responsibility unless expressly included in your plan or proposal.
Payment schedules and structures shall be defined in the applicable proposal, invoice, scope of work, or Client Services Agreement. Mori may require deposits, milestone payments, staged billing (such as 35% / 35% / 30%), full upfront payment, recurring automated billing, or payment prior to launch depending on the engagement.
You agree to maintain a valid payment method on file for all recurring and outstanding charges, if required by Mori.
Hosting, GrowthCare™, maintenance, licenses, subscriptions, and other recurring Services are billed in advance on a monthly, quarterly, or annual basis as applicable.
Mori may adjust recurring fees from time to time due to increases in operating costs, vendor pricing, software licensing, inflation, infrastructure costs, or plan changes. Notice may be provided by email, invoice, dashboard notice, or update to service terms.
All fees paid to Mori are non-refundable unless otherwise expressly stated in a written agreement, proposal, invoice, or Client Services Agreement. This includes deposits, project fees, support fees, hosting fees, recurring care plan fees, setup fees, third-party license fees, and emergency service fees.
If payment is not made by the due date, Mori may assess a late fee of ten percent (10%) of the total overdue invoice amount, unless a grace period or alternative late fee structure is defined in a written agreement or Client Services Agreement.
Where a grace period applies, late fees and enforcement actions shall follow the timelines defined in the applicable agreement. Mori reserves the right to suspend Services if invoices remain unpaid beyond the defined timeframe.
You agree to pay all reasonable costs and expenses incurred by Mori in collecting unpaid balances, including attorneys’ fees, legal expenses, court costs, filing fees, mediation costs, collection agency costs, and bankruptcy-related expenses where permitted by law.
Mori may suspend work, support, hosting, website access, maintenance, licensing renewals, deliverables, or account access immediately if invoices remain unpaid beyond the applicable due date or defined grace period.
The Client agrees not to initiate chargebacks, payment disputes, or reversals with any payment provider without first contacting Mori to attempt resolution. Any unauthorized chargeback or dispute may be considered a breach of these Terms and may result in immediate suspension of Services and legal recovery actions.
You may request cancellation of Services by contacting Mori in writing. Cancellation is not effective until acknowledged by Mori and any offboarding or final billing procedures are completed.
Upon termination of Services for any reason:
Any staged payment obligations defined in a Client Services Agreement remain enforceable regardless of project completion status. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to payment obligations, limitation of liability, indemnification, and intellectual property rights.
Unless expressly provided otherwise in writing, termination does not entitle you to any refund of fees already paid, whether prorated or otherwise.
Following cancellation of Mori-managed services, you become solely responsible for arranging alternative hosting, domain management, email continuity, backups, file transfers, and all related technical transitions unless offboarding assistance is separately purchased.
If there are any outstanding fees at the time of cancellation or termination, Mori may issue a final invoice which shall be due immediately or by the date specified therein.
Mori may suspend or terminate Services at any time for any lawful reason, including but not limited to:
Without limiting any other rights or remedies, Mori may suspend or terminate your Services if we suspect fraudulent, deceptive, or unlawful activity.
Mori reserves the right to modify, discontinue, replace, or evolve any Service, plan, feature, workflow, support channel, or pricing structure at any time.
Prices for Services may change at any time. Notice may be provided by website posting, email, invoice notice, client portal notice, or updated service documentation.
Mori shall not be liable to you or any third party for any modification, price change, suspension, replacement, or discontinuance of any Service.
In addition to these Terms, you may also be subject to the separate terms and policies of third-party service providers whose tools, products, software, or platforms are used in connection with the Services.
Mori may recommend, install, configure, or enable third-party services, including but not limited to:
These are provided as a convenience only and your use of them is solely at your own risk.
Mori makes no representations or warranties regarding any third-party products or services and shall not be responsible for their availability, functionality, legality, accuracy, pricing, support, licensing model, data handling, security, or performance.
Mori strongly recommends that you seek legal, tax, accounting, accessibility, compliance, cybersecurity, or other specialist advice when evaluating tools or obligations outside Mori’s service scope.
If you enable a third-party tool in connection with your website or Services, you grant Mori permission to facilitate the technical interaction between your systems and the third-party provider as necessary. Any data exchange between you and that provider is solely between you and the provider.
Mori shall not be liable for any damages, losses, claims, or disruptions arising from third-party software, APIs, providers, hosting companies, registrars, plugins, themes, apps, consultants, or other vendors.
If Mori provides support for a website hosted outside of Mori’s hosting environment, Mori does not warrant the performance, availability, or stability of the external server or hosting provider. Downtime, conflicts, corruption, migration issues, or emergency troubleshooting caused by non-Mori hosting environments may be billed at standard or emergency rates.
Mori supports the protection of intellectual property and expects its Clients to do the same. If a third party believes content on a Client website infringes its copyright or other intellectual property rights, it may contact Mori with a notice.
Upon receipt of a valid notice, Mori may remove, disable, suspend, or restrict access to the allegedly infringing material or website pending review.
If applicable, the Client may respond with a counter-notice if they dispute the claim. Mori may restore the material where legally appropriate and where no court order or legal restraint is obtained within the applicable timeframe.
You acknowledge that you are the controller of your customers’, leads’, users’, and visitors’ data and are responsible for your own compliance with privacy laws, cookie laws, data processing rules, notice requirements, consent requirements, and other applicable legal obligations.
Where Mori provides website, hosting, or technical services, Mori acts primarily as a service provider and processes data only as reasonably necessary to provide the Services.
Mori does not provide legal advice regarding privacy law, GDPR, CCPA, consent frameworks, policies, or related compliance matters. You are responsible for consulting qualified legal counsel where appropriate.
If your business markets to or serves users in jurisdictions with specific privacy, marketing, cookie, accessibility, or consumer rights laws, you remain responsible for compliance with those laws.
Mori may make reasonable efforts to follow modern web best practices and accessibility-conscious development practices where included in scope.
Unless expressly stated in writing, Mori does not guarantee that any website will be fully compliant with the Americans with Disabilities Act (ADA), WCAG standards, Section 508, state-level accessibility laws, or any other legal or technical accessibility framework.
You are responsible for determining the accessibility level appropriate for your organization, industry, and legal obligations. If you require accessibility auditing, remediation, compliance consultation, or legal review, such work must be expressly requested and separately scoped unless otherwise included in writing.
Mori builds and tests websites primarily for compatibility with modern browser environments available at the time of development and launch.
Unless otherwise agreed in writing, Mori targets compatibility with current major versions of browsers such as:
Mori does not guarantee support for outdated browsers, unsupported devices, deprecated operating systems, or legacy environments unless expressly included in scope.
Because browsers, plugins, platforms, and operating systems evolve continuously, Mori does not guarantee indefinite future compatibility after launch unless covered under an active maintenance or care agreement.
Mori is committed to maintaining a respectful, professional, and collaborative working relationship with all Clients. We expect the same respect and professionalism in return.
If either party determines that communications or conduct have become abusive, hostile, unprofessional, threatening, discriminatory, or harassing, Mori may terminate the engagement.
Examples include, without limitation:
During the term of the engagement and for two (2) years thereafter, neither party shall knowingly solicit, recruit, hire, or directly engage as an employee, consultant, contractor, or freelancer any employee or contractor of the other party without prior written consent.
A general public job posting or broad advertisement not specifically targeting the other party’s personnel shall not, by itself, constitute a violation of this section.
Mori shall not be liable for any delay, failure, interruption, or inability to perform Services due to causes beyond its reasonable control, including but not limited to:
Mori may update or revise these Terms at any time by posting the updated version on its website or otherwise making it available to Clients.
Your continued use of the Services after revised Terms are posted or provided constitutes acceptance of those revised Terms.
Questions about these Terms of Service should be sent to the appropriate Mori support or business contact channel.
Mori Web Studios
Website: moriwebstudios.com
Email: support@moriwebstudios.com
Premium digital marketing agency based in New York State, specializing in web design, SEO, and growth-focused marketing.
Proudly Woman-Owned & Operated Business
Fully insured (Professional Liability & General Liability)
Certificate of Insurance available upon request
